1. Introduction

At Evara Jeweles , we strive to provide high-quality imitation silver jewelry that meets your expectations. If, for any reason, you are not satisfied with your purchase, we offer a return and refund policy as outlined below.

2. Returns

2.1 Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, unworn, and in the same condition that you received it.
• The item must be returned in its original packaging, including any tags, boxes, and accessories.
• The return must be initiated within [Insert Number of Days] days of the delivery date.

2.2 Non-Returnable Items

Certain items are not eligible for return, including:

• Custom-made or personalized jewelry.
• Earrings (for hygiene reasons).
• Items marked as “Final Sale” or “Non-Returnable.”

2.3 How to Initiate a Return

To initiate a return, please follow these steps:

• Contact our customer service team at [Your Email Address] within [Insert Number of Days] days of receiving your order.
• Provide your order number, details of the item(s) you wish to return, and the reason for the return.
• Our team will provide you with a Return Authorization Number (RAN) and return instructions.

2.4 Return Shipping

• Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect item.
• We recommend using a trackable shipping method to ensure that we receive your return.
• We are not responsible for lost or damaged returns.

3. Refunds

3.1 Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, we will process your refund as follows:

• Refunds will be issued to the original payment method used during the purchase.
• Please allow 5 business days for the refund to be processed and reflected in your account.

3.2 Partial Refunds

In certain situations, only partial refunds may be granted:

• Items that are returned in a condition different from the one in which they were sent.
• Items returned after the 1 day return window.

3.3 Non-Refundable Fees

• Shipping and handling charges are non-refundable unless the return is due to a defective or incorrect item.
• Any customs duties, taxes, or other fees are non-refundable.

4. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team at [Your Email Address] within [Insert Number of Days] days of delivery. We will arrange for a replacement or refund, including covering the cost of return shipping.

6. Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

Evara Jewels
Ahmedabad
info@evarastores.com